PLEASE READ CAREFULLY BEFORE ORDERING
Elite Equestrian are happy to accept returns and provide a full refund of the item(s) or exchange (return postage is at the customers expense, we recommend that you get proof of postage or use a service with a tracking option).
However the item(s) must be returned within 14 days of you receiving the item(s) (this is not working days) and must be in the original undamaged packaging, with labels still attached, with all accessories, parts and instructions. If the product(s) is returned after 14 days, the item(s) will be returned to yourself without a refund. This is a strict 14 day return policy, and items will not be accepted under any circumstances after this time unless faulty.
There will be no special circumstances that will alter this policy.
If we find the product has not been returned in a fully resaleable condition, or the packaging is damaged, we reserve the right to refuse a refund on the item or deduct 20% of the original selling price. This does not affect your statutory rights.
If the product(s) is returned within 14 days of when you received the product(s), you will receive a refund or alternative product(s) within 14 days of us receiving the product(s). Postage and Packing for the alternative product(s) for UK mainland is free. For those outside of mainland UK standard postage will be charged for all exchanges of products.
If an item(s) is faulty, you have six months to return the item(s) to us. This is only where an item(s) is found to be faulty, not if it has been damaged. Please contact us prior to returning, as in the case of faulty items we do not always need them returned or can arrange for the item(s) to be returned to the manufacturer.
Elite Equestrian have the right to not offer a full refund should a product be returned used, or damaged. Damaged includes if you have taken it upon yourself to try and repair any fault with an item.
If you wish to exchange an item, we may have to offer a refund of goods, we will contact you immediately in this instance to come to this agreement.
Elite Equestrian will fully refund the price paid for item(s) returned within 14 days of receiving the return item(s) in full original packaging. Postage for orders outside of the UK is non-refundable.
All custom made items are non-transferable unless faulty. If you have any questions regarding these products, we are always happy to help.
At the time of ordering it is believed that you have ordered the correct item, including size, colours etc. If you have a fault with the product, please contact us prior to returning with photos. This applies to all Cavallo Boots, Ego7 boots and Mattes products
Riding hats are also exempt from our 14 day return policy, and we do not accept returns on riding hats.
Here at Elite Equestrian we are committed to the privacy and security of all individuals personal data that we hold.
Your Personal details, including Name, Address, Contact number and Email Address are required so that we can do business with you.
means Elite Equestrian, www.eliteequestrian.org, Maidstone, Kent.
Contact information such as telephone number or email address
IP Address (automatically collected)
operating system (automatically collected)
web browser type and version (automatically collected)
Personal data is only used to the extent required to perform the service required by Elite Equestrian. This includes delivery of purchased items.
Your data will not be disclosed to third parties.
All personal Data is stored securely in accordance with the Data Protection Act 1998.
Data may be used for internal record keeping.
www.eliteequestrian.org may provide links to other websites, including Social Media and payment websites. Elite Equestrian has no control over other websites, and therefore is not responsible for the content or control of data on these websites. Elite Equestrian recommends that users read privacy policies on other websites prior to using them.
You are not required to provide data at all. However, certain features, such as contact forms, comments, reviews, accounts or when making a purchase will require users to submit certain data.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal or security purposes. Customer personal data will be held for up to six years.
Elite Equestrian reserves the right to change this policy, as we deem necessary or may be required to by law. You are deemed to have accepted the terms of this policy on your first use of the website.